Cancellation & Refund Policy

Cancellation & Refund Policy

1. CANCELLATIONS

  • Customers may cancel their service booking anytime up to 24 hours before the scheduled service time without any penalty.
  • If a cancellation is made within 24 hours of the scheduled service time, a cancellation fee of Rs.50 may be applied.

2. REFUNDS

  • If a service is cancelled up to 24 hours before the scheduled service time, the customer will be eligible for a full refund of the amount paid.
  • If a cancellation is made within 24 hours of the scheduled service time and a cancellation fee is applied, the refund will be the amount paid minus the cancellation fee.
  • If the customer is requesting for the location change after the scheduled service time the fees will be applied for the same.
  • Refunds will be processed to the original mode of payment within 1-3 working days ( in some cases 7- 8 working days).
  • If you’ve done all of this and you still have not received your refund yet, please contact us at customersupport@shinology.com or you can give us a call on 9650978172.

3. SERVICE QUALITY ISSUES

  • If a customer is not satisfied with the quality of service provided, they must report the issue via our “Shinology” customer support line or email within 2 hours of service completion.
  • Each complaint will be investigated on a case-by-case basis. If a complaint is found to be valid, a partial or full refund may be issued at Shinology discretion.